Q: I recently bought a smooching serpent affiliate vendor kit on marketplace. when I went to unpack it I got a message that it wanted permission to take lindens from my account… this of course was denied, but I wondered if this is a legitimate operation of yours that could be explained, or is it something you should be aware of to try to curtail damage to your good name?
A: Every vendor in SL, affiliate or not, and also every rental box, should you ever own one, needs exactly this permission. Oh, adboards as well, basically everything you ever paid or pay has exactly that permission from the person who owns the thing…
Mainly to be able refund money if something goes wrong with a transaction, and in the case of affiliate vendors also because the customer pays the owner the full price, who then pays the money on, on minus his or her percentage.
The system is not only absolutely legitimate, but also only working with this permission granted.
Q: I got an affilliate vendor from MP and its paying you and your staff, but not us. Any ideas?
A: Yep. If you pay your own vendor it will just charge the full price and won’t give you the 25% discount for yourself…
Q: I deleted the bed, but the Ambiance is still there and can’t be deleted. Please help!
A: The Ambiances are temp-rez, because otherwise they would use up over a hundred prims. It works like this: The bed rezzes an invisible prim, which then rezzes the ambiance temporary (so it doesn’t count on your land). When the temporary prims vanish, they get rezzed again by the script in the invisible prim (every 60 seconds). So when you delete the bed, you have to click [STOP] first, in order to stop the Ambiance and unrez this invisible prim.
Q: The Ambiances don’t let us pick up the toys. (In the store we could select Ambiance and choose an item to play with from each one – rose, ice, candle and banana.)
A: For auto-attaching items you need to enable the Smooching Serpents Experiences on your land. If you don’t own the land, ask your landlord to do it for you. Here is a link for experiences set up: //smoochingserpents.com/manuals/experiences/
Chains or Ropes
Q: The chains (or ropes) don’t rezz. What can I do?
A: That is probably because you’re not wearing cuffs. Just add the Smooching Serpents experiences (FORCED EXP and Auto-Attach) to your land, or ask your landlord to do it for you. Failing that, wear cuffs by attaching them manually. Nearly all items give you some, if you need them.
Cuffs and other Attachments
Q: The cuffs or other attachments don’t attach automatically. What can I do?
A: Just add the Smooching Serpents experiences (FORCED EXP and Auto-Attach) to your land, or ask your landlord to do it for you.
Q: Your furniture is nice but too expensive! Can I have a discount?
A: We always sell new releases for half of the normal price during the first week, as a promo. And we often offer discounts for our inworld group members. However, the normal price of our items is still a great deal, due to our *free lifetime update* policy. When you buy a Smooching Serpents item, you don’t just buy this object, you buy all future innovations, too. That means who bought a primmy sculpted bed with poseballs from us in 2010 now owns a poseball-free low prim mesh bed with mocap anims – updated over the years, for free!
Q: How do I use a Smooching Serpents Gift Card?
A: Wear it, click any of our vendors inworld and select a product, touch the gift card and then follow the instructions. Easy!
Q: Can I get a group invite?
A: You don’t need one! Our group is open for everyone and free to join.
Q: My Morphing Rooms don’t work. It’s all a big mess!
A: You have to drop the rooms into the inventory of the Morphing Room Base (which you will find in any Morphing Room package you have bought): Rez the Morphing Room Base and right click on it. Select [Edit] from the pie menu and go to the [Content] tab. Now drag and drop your >Rooms from your inventory into this window.
Q: I don’t like the item I bought and I want a refund.
A: We won’t refund an item you bought from us, because you can’t give it back (everything everything we sell has copy / no trans permissions). The only exception here is, when you accidentally bought the same thing twice, then we will refund one payment.
Q: Do you happen to have a redelivery system or terminal?
A: Yes, we use Caspervend and you find a redelivery terminal at the entrance of our store. You can get a redelivery there or at any other Casper redelivery terminal inworld anytime.
Q: Why do I receive this weekly newsletter from you?
A: Our Free Lifetime Upgrade policy is tied to a newsletter membership. New customers are being added to the newsletter automatically, but you can unsubscribe or mute the object anytime. (Please note that you won’t receive free upgrades after unsubscribing from our newsletter.) See more here: Free Upgrade Policy